About Us - BIA Assistance Group

Who We Are

For nearly two decades, BIA Assistance Group has been a trusted name in the Health & Travel Insurance industry, with three primary offices: UAE, EGYPT - TUNISIA, and soon in Turkey and Morocco.

Our commitment to international quality standards with ISO 9001 accreditation, aligned with modern technology, ensures that our clients receive efficient, reliable, and satisfactory care across the Middle East, North & East Africa, and the Gulf Area.

Our dynamic well-globally-reputed brand, is every day expanding into more and more regions and territories around the globe! Solidifying our core values: Trust, Integrity and Accountability. With the level of commitment, compassion and professionalism that we maintain by our team of operations, round the clock.

We specialize in providing health and travel assistance services, offering a 24/7 rapid service at a lower cost.

Our extensive network of top-notch medical providers, especially in remote areas, and troubled spots, makes us different!

Our Mission & Vision

Mission

To provide exceptional health and travel assistance services with utmost professionalism, integrity, and care, ensuring peace of mind for our clients wherever they may be.

Vision

To be the leading provider of health and travel assistance services in the Middle East, North Africa, and Gulf regions, known for our commitment to excellence, innovation, and customer satisfaction.

Our Journey

2008

Establishment

BIA Assistance founded with a mission to provide quality health and travel insurance services.

2010

Regional Expansion

Expanded operations to cover multiple countries in the Middle East and North Africa.

2015

ISO 9001 Certification

Achieved ISO 9001 accreditation, affirming our commitment to international quality standards.

2018

Service Innovation

Introduced advanced technological solutions to enhance service delivery and customer experience.

2023

New Territories

Further expansion into new territories, strengthening our presence in the Gulf Area.